Frequently Asked Questions
Everything you need to know about your RitKeep fitness journey.
What is the typical shipping timeframe for heavy gym equipment?
Orders are typically processed within 1-2 business days. Large equipment like power racks and smith machines are shipped via freight and generally arrive within 5-10 business days depending on your location.
Do you offer a warranty on RitKeep strength training gear?
Yes, we provide a comprehensive 2-year warranty on all structural steel frames and a 1-year warranty on moving parts and cables to ensure your home gym remains a safe environment.
What is your return policy for fitness equipment?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, the item must be returned in its original packaging and in like-new condition to qualify for a full refund.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link. For freight shipments, the carrier will contact you directly to schedule a delivery window.
Does RitKeep equipment come with assembly instructions?
Yes, every product includes a detailed step-by-step manual. We also provide digital assembly videos on our website to help you get your workout space ready as quickly as possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm to help you build your dream gym today.